Create an IVR solution for a Pepsi on pack promotion to win tickets to a special concert for boy band Blue.
Our IVR system validated 29 million on-pack-codes to identify winners. The IVR synchronised with live operators so that agents could deal sympathetically with young fans.
GFM’s database could cope with huge volumes so the client was safe in the knowledge that we could deliver this IVR and call centre integrated solution.
Our databases coped with the huge number of records. This was a good example of how to combine IVR and live operator facilities effectively.
GFM
Concept and design
Contact Centre Integration
Call scripting and voice-over
Probability solution for selecting winners
GFM
IVR System
Live Operator Contact Centre
Resilient database for 29 million codes.
Mid-call divert
