To create a reservations and booking system for the newly formed Park Resorts UK.
In less than four weeks GFM created a reservations system and trained 25 GFM staff to deal with reservations, refund and cancellation, travel bookings, tour operator bookings and yield management systems.
Our ability in contact centre services provided an ideal solution and allowed the new holiday provider to trade with a professional reservations and administration function.
This department was a huge success and helped turn this fledgling company in to a huge success . Over 3 years over 300,000 calls were answered and 130,000 bookings were made.
