During peak periods the Park Holidays UK reservations teams were losing a high number of calls and needed a cost effective solution.
GFM set up a team of agents with direct access to the Park Holidays UK reservation system. If a call was not answered within 30 seconds by a Park Holidays UK operator the call came through to GFM. GFM operators were trained by Park Holidays so that there was a seamless transition from Park Holidays UK to GFM.
GFM were able to offer a cost effective solution to dealing with overflow calls.
GFM ensured that Park Holidays UK did not lose revenue through lost calls and that all their customers were given the first class service they deserved.
Live operator contact centre
