PRODUCT ORDER LINES

Health Force – MembeRship Sign up

CHALLENGE :

The online gym discount company Health Force needed a customer helpline to deal with enquries and membership sign ups.

Solution:

GFM offered a 7 days a week solution for customers who called the helpline. GFM had access to the Health Force CMS so they could answer customer enquires or make a sales.

Benefit :

GFM’s experience in dealing with outsourced calls centres allowed us to set up an efficient membership service which more was more cost effective for Health Force than recruiting their own membership department

Result :

Since 2000 GFM have answered Over 200,000 calls for Health Force.