During peak periods the Park Holidays UK reservations and caravan sales teams were losing a high number of calls and needed a cost effective solution.
GFM set up a team of agents with direct access to the Park Holidays reservation system. If a call was not answered within 30 seconds by a Park Holidays operator the the call came through to GFM. GFM operators were trained by Park Holidays so that there was a seamless transition from Park Holidays to GFM.
GFM were able to offer a cost effective solution to dealing with overflow calls.
GFM ensured that Park Holidays UK did not lose revenue through lost calls and that all their customers were given the first class service they deserved.
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