Haven Holidays, one of Britain's biggest holiday operators, were losing calls at their Reservations Centre during peak season and couldn't deal with the surge in calls created by TV advertising.
GFM operated a dedicated 25 agent call centre operation to deal with overflow calls. All GFM agents undertook Haven training and had direct access to the Haven reservations system.
GFM were able to offer a seamless transition between Haven and GFM operators and over 23,000 calls were handled in a three week period
The GFM team took over £1.56 million in holiday revenue that may otherwise have been lost.
live operator contact centre
