Park Holidays UK advertise caravans for sale in national newspapers and due to the peaks in response they needed assistance in handling the information and appointment requests.
GFM were able to offer a 7 days a week solution allowing prospective customers to call to request an information pack on owning their own holiday home. Our friendly operators also book appointment for callers to visit the holiday park of their choice. For each information request our in house call scripting software automatically sends an email containing the callers details to the sales manager at the relevant park , which allows them to follow up the sales lead immediately. Our in-house fulfilment team ensure that all brochures are despatched within 48 working hours.
By outsourcing these requests to GFM Park Holidays UK can be assured that their calls are being answered quickly and professionally. Our experience in dealing with information requests and appointment setting has allowed Park Holidays UK to leave the complete process in our hands allowing the sales manager at the park to concentrate on the key aspect of selling the caravans.
In 2008 GFM captured and despatched over 9000 requests for information packs and booked in excess of 1000 appointments. Park Holidays UK have been extremely complimentary of the service we have offered.
