Newsquest media produced a series of free financial guides in association with a variety of financial sponsors. Newsquest required a contact centre to handle requests for these guides.
GFM were able to offer a 24 hour 7 days a week solution allowing readers to request relevant reader guides. Our in-house fulfilment team ensure that all guides are despatched within 48 working hours. What’s more is we send all data and summary reports direct each sponsor.
Newsquest's financial services partners have a dedicated team at GFM handling all guide requests. We seamlessly handle the whole process and provide a 1st class service to readers
Since 2006 we have taken over 8000 guide requests and provide these readers with a seamless experience. Our experience in asking readers for sensitive information has also allowed the quality of the information gathered to be second to none.
