Here at GFM we have vast experience in contact centre outsourcing. By utilising live and automated call handling GFM offers effective customer communication. Highly trained and monitored call centre staff ensure your own standards are exceeded. We have the ability to respond to customers via live operator, IVR, post, sms, fax and online ‘contact us’ forms.
GFM have over 200 contact centre stations and with no job too big or too small we could offer you a first class cost effective contact centre solution.
Just some of the contact centre services GFM provide include:
- Holiday reservations
- Media response phone lines
- Brochure requests lines
- Customer services
- Specialist FAQ lines
- Outbound research / survey calls
- Recruitment screening
GFM also offers ‘Callspill’. This service is designed specifically to receive, manage and fulfil overflow calls from client’s own call centres offering a full extension of their own service.
